The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please measure your pet's neck with a tape measure, no fingers under the tape. Please do Not measure the collar itself.
**Please do not allow your dog to rough house in these collars. Even though the the rhinestones are treated so as to stay in their prongs, rough treatment is not advisable. I do not accept collars that have been bitten or scuffed up in any way. The only returns that are accepted, is if the collar is in like new condition. If a stone should fall out, I will send you a stone at no charge.